Privacy Policy

Flowers at Hill Farm
Last updated: 27.08.2026

Flowers at Hill Farm is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Flowers at Hill Farm
Bartington, Cheshire, United Kingdom
Email: flowersathillfarm@gmail.com

For the purposes of data protection law, Flowers at Hill Farm is the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following information.

Information You Provide Directly

When you:

  • Submit a contact form

  • Enquire about flowers, weddings or workshops

  • Place an order

  • Make a booking

  • Subscribe to our email updates

We may collect:

  • Your name

  • Email address

  • Phone number, if provided

  • Address or delivery details, where required

  • Details of your enquiry, order or booking

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, our website provider (Wix) may automatically collect certain technical information, such as:

  • IP address

  • Browser and device type

  • Pages visited

  • Date and time of your visit

  • General website usage information

This information helps us understand how our website is used and improve the website and services we provide.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Process and manage orders and bookings

  • Provide flowers, workshops and other services

  • Arrange deliveries or collections

  • Communicate with you about an existing order or booking

  • Improve our website and services

  • Send newsletters or marketing emails where you have opted in

We will only send marketing communications where you have given consent to receive them. You can unsubscribe at any time.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Consent – where you have opted in to receive marketing emails

  • Contract – where we need your information to process an order, booking or other service you have requested

  • Legitimate interests – where we need to respond to enquiries, administer our business and improve our website and services

  • Legal obligation – where we are required to keep or provide information to comply with legal, accounting or tax requirements

5. How Your Data Is Stored

Our website is hosted by squarespace.com. Information submitted through our website may be stored using Squarespace’s data storage, databases and applications.

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

Where we use third-party service providers, we expect them to handle your personal information securely and in accordance with applicable data protection laws.

6. How Long We Keep Your Data

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected.

This may include keeping information:

  • For as long as necessary to respond to an enquiry

  • For as long as necessary to fulfil an order or booking

  • For the period required to meet legal, accounting or tax obligations

  • Until you withdraw your consent or unsubscribe from marketing communications, where applicable

When information is no longer required, we will take reasonable steps to securely delete it.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate Flowers at Hill Farm and provide our services. These may include:

  • Squarespace – website hosting and website management

  • Email marketing providers – where applicable, for sending newsletters and marketing communications

  • Payment providers – where applicable, to process payments

  • Delivery providers – where necessary to fulfil a delivery

We only share information where it is necessary for the relevant service or business purpose, and we take reasonable steps to ensure that your information is handled securely.

8. Your Rights

Under UK GDPR, you have a number of rights in relation to your personal data. These include the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request that we delete your personal information, where there is no lawful reason for us to continue processing it

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing

  • Withdraw your consent to marketing communications at any time

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has not been handled correctly.

You can contact us using the email address above if you would like to exercise any of your rights.

9. Third-Party Links

Our website and communications may contain links to third-party websites or services, such as Instagram or other websites.

We are not responsible for the privacy practices, content or security of these third-party websites. We recommend checking their own privacy policies before providing them with your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy or how Flowers at Hill Farm handles your personal information, please contact us using the email address above.